Pitilie Pods Luxury Glamping

TERMS & CONDITIONS

Arrival time from: 4pm            Departure time by: 10am

Please read all the conditions listed below. If you have any queries please do not hesitate to contact us by telephone on 01887 292 050 or e-mail pitiliepods@gmail.com.

It is your responsibility to check the details on your booking confirmation are correct and notify us immediately of any discrepancies. We cannot accept responsibility for any errors not corrected prior to arrival. When making this booking online, you have already ticked and agreed to the following Terms & Conditions.

We do not accept bookings from customers of 17 years and under. All bookings must include a person of at least 18 years of age and above.

Booking – The booking can only be discussed by the lead hirer and not any of the party staying unless we have been informed in by the lead hirer.

Maximum occupancy – In a Pod is the maximum occupancy is 3 adults or 2 adults & 2 children using a double bed and sofa bed.  In The Annexe & Hazel Cottage, the maximum occupancy per property is 4 adults & 1 child. The Annexe can accommodate up to 5 people using two king beds and a foldable cube bed suitable for a child only. Hazel Cottage can accommodate up to 5 people using a king bed, a double bed and a foldable futon bed suitable for a child only. You are more than welcome to have visitors during the day by prior arrangement but no more than the maximum occupancy staying overnight. Please notify the office of any visitors.

Payment -A deposit of 50% of the rental fee is payable at the time of booking and the remaining balance payable 4 weeks prior to the commencement date. For bookings made within 4 weeks of the commencement date the total rental fee is payable at the time of booking. All payments are made via our booking system.  If full payment is not received by 14 days prior to your arrival date and we have contacted you via email but not received any response from the lead hirer, then we have the right to cancel your booking and no refund will be given.

Cancellation and Refunds - We do not offer cancellation insurance and strongly advise you to take out the appropriate insurance. All cancellations must be confirmed by email or letter. If you cancel before your holiday starts you will receive a refund according to the following, only if paid in full: Cancellation 0 – 7 days before arrival – no refund. Cancellation 8 – 15 days before arrival – 25% refund.  Cancellation 16 -28 days before arrival – 50% refund.  Cancellation 29 days before arrival – full refund.  £30 of your deposit is not refundable as this covers admin and paperwork involved in processing the cancellation. In extreme circumstances we may need to alter, amend or possibly cancel your holiday booking. If we do so we will contact you as soon as possible, and you may be offered an alternative date or a full refund. We do not pay compensation in circumstances where we have to cancel your booking due to Force Majeure.

Force Majeure - Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, storm or other weather damage or any similar event beyond our control.

Arrival and Departure - Our Pods/The Annexe/Hazel Cottage are available from 4pm onwards on day of arrival due to cleaning, checking and maintenance requirements. We reserve the right to delay check-in times if necessary. If you are arriving after 6pm, please inform us in advance.  Please ensure you vacate your holiday property by 10am on day of departure.  The care of your holiday property is your responsibility for the duration of your stay and must be left clean and tidy when you leave.

During the winter period, especially December, January & February, please only book if arriving in a 4x4 vehicle. Our drive way is a private road and can be rather tricky to drive on snowy days. 

Hot Tubs - Our hot tubs are drained and cleaned after every use. Appropriate chemicals replenished & hot tub refilled prior to each arrival. If your holiday property is a changeover then this may mean that your hot tub will not be ready for use until the morning after arrival.
Please DO NOT leave children unattended when they are in the Hot Tub.
Please DO NOT use the Hot Tub if you may be pregnant.
Please DO NOT use the Hot Tub for any longer than 15 minutes at a time.
Please DO NOT use any glassware in or around the hot tubs. Plastic glasses are in each holiday property for you to use.                                                                                                                                                                    Please DO NOT use any footwear when in the Hot Tub.
Please DO NOT have any bottle tops near the Hot Tub. Please TO NOT use the hot tub after 10pm. Use at your own risk.
Please DO NOT stand/sit on the hot tub covers, they will break and you may be charged up to £400 for a replacement. Hot tub covers are for insulation purposes and are not designed to support a person/s weight. In the unlikely event of an unforeseen malfunction (excludes user negligence), refund of up to £100 may be applicable. 

BBQ - When staying in any of our holiday properties, you are welcome to use a disposable BBQ.  We ask for no BBQ's to be on the decked area or wooden benches, to avoid damage and only to be used on the gravel (in front of your Pod or gravel in the garden of The Annexe/Hazel Cottage).  Any damage caused will involve a charge of £100.               NO FIRES ARE ALLOWED.

Damages - The hirer is held responsible for the contents of your holiday property whilst in their possession. If you leave your holiday property in an extremely messy or untidy state, you will be charged for additional cleaning. All damages or losses are chargeable and should be reported to Pitilie Pods before departure or you will be sent an invoice. Pitilie Pods have the right to take a payment of up to £350 from the lead hirers credit/debit card as a Good Housekeeping guarantee within 28 days of departure. Initial communication re any breakages/damages/excessive cleaning will be made within 48 hours of departure.

Should there be any concerns during the occupation of the property, please notify us immediately on           01887 292 050

Charges  - Charges are per property and not per person. The minimum stay is 2 nights in a Pod with out Hot Tub and 3 nights in a Pod with Hot Tub, The Annexe and Hazel Cottage.  Additional bedding is supplied by prior arrangement.  If you would like to bring your dog, 4 of our Pods are Pet Friendly. Please ask for a Pet Friendly Pod at time of booking. Additional charges of £10.00 per dog per night will be added to your booking. 


Guests must always accept responsibility for their children/dogs whilst at Pitilie Pods

Dogs - We welcome dogs in our Pet Friendly Pods.  There is an additional charge per pet per night. Maximum of 2 small or 1 medium sized dog per Pod and please ensure you bring a bed/cage, food, bowls & lead for your dog/s.  Dogs are not allowed onto seating or beds and must never be left alone in the Pod.  Animals other than dogs can only be accepted with specific permission from Pitilie Pods. If we think your dog is causing a nuisance on the site you will be required to remove it. Dogs must be kept on a lead at all times around the Pods. It is the responsibility of pet owners to clean up all fouling around the Pods and in nearby fields and elsewhere. Owners of dogs found chasing farm animals will be asked to leave. 

Smoking - Smoking or naked flames are not permitted in your holiday property. Please can all smokers discard their cigarette butts in the correct bin and not left on the ground. 

Liability - Pitilie Pods are not liable for any loss or damage to any guest’s property howsoever caused.

Multiple Properties – If you have booked more than one property to stay with us, please ensure all contents are put back into each correct property prior to departing.

Lost property - Pitilie Pods cannot be held liable for items left behind. Please contact us as soon as possible if you think you have left anything behind. Should you wish your item to be returned we kindly request the cost of the postage and packaging to be paid prior to returning your lost property.

Keys – The key will be in the Pod/Annexe door for arrival.  The keys for Hazel Cottage are by arrangement prior to arrival. Please leave the key in the door on departure. There will be a charge to the lead hirer for any non-returned keys. The charge is £15.00 per holiday property.

We ask all guests to respect the peace and tranquility of the area and keep noise to a minimum between 10pm-8am.

www.pitiliepods.com
01887 292 050

Updated 07.01.22